Shoppers prefer next-day delivery over click-and-collect: survey

Published April 24th, 2017

New research has found that almost one in five UK retailers are failing to offer consumers options which are preferred.

According to ecommerce agency Ampersand, more than 50% of consumers preferred next day delivery but almost 20 percent of retailers didn’t offer it.

By comparison, an online YouGov survey of UK consumers demonstrates that 52 per cent favour next-day delivery than any other option, if it were offered at a price they were willing to pay.

Out of the retailers that do offer next-day delivery, more than 40 per cent offer it at a price which 89 per cent of consumers would be unwilling to pay, which was over £5.

Meanwhile, 65 per cent of retailers in the UK offer click-and-collect, but only 18 per cent of consumers consider it their preferred method of receiving their goods from online shopping.